GoResponse Telephone Answering Service Staff

Worker confidence high ahead of Brexit

Brexit Text on Green backgroundDespite the uncertainty surrounding Britain’s exit from Europe, new research has shown that worker confidence remains high. In fact, 48 per cent of people are already preparing to find a new job. This means that call centres might be able to snap up talented new employees to bolster their customer services operations.

The latest poll was commissioned by recruiter REED, who questioned more than 2,000 people about their jobs for the coming year. The poll discovered that the ongoing Brexit uncertainty has not dampened spirits, with 43 per cent of respondents feeling optimistic about their future prospects. In addition, with 53 per cent of people receiving a pay rise last year, as opposed to 41 per cent in 2015, a lot of people also feel confident in their employers.

Reed Technology Senior Divisional Director Andrew Gardner said that the findings show confidence from workers despite the wider EU issues. “With machine learning and artificial intelligence we are just scratching the surface, so that market will expand – the Watson project at IBM is a glimpse of what can be achieved,” he said.

“Academia is also up and running again. Universities are run more like businesses than ever before and are refreshing their IT infrastructure – boosting their online and digital presence, partly to attract more people from overseas,” he added.

Right now, telephone answering services can take advantage of the optimism in the employment market and conduct recruitment drives to attract the best candidates. With more people considering a change of jobs and career, call centres could find a wider pool of talent.

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