GoResponse Telephone Answering Service Staff

Why small businesses need to outsource their calls

TelephoneSmall businesses often have so much to do that they could end up failing their customers on the service front if they don’t outsource some of their core tasks, such as their telephone answering service.

The most obvious reason that a small business should engage the services of a call centre is that missed calls mean missed sales leads. Despite the fact that a great deal of business these days is carried out online, there are still many people who prefer to deal with a company over the telephone. Even one sale achieved using this method could mean that the answering service pays for itself on a month-by-month basis.

Perhaps the most obvious advantage of having a telephone answering service is the fact that a small business does not have to engage a full-time receptionist, who might be underworked for the majority of his or her work time.

Although other staff members could be tasked with answering the phone, this might take them away from other important tasks that impact the growth of the company. This is especially true if they are caught on calls from other companies trying to sell their goods. An answering service will filter out the unimportant calls. Some call centres offer virtual assistants, so a management team’s diary can be managed and appointments can be booked on their behalf.

A telephone answering service can also make a company appear bigger than it is, which makes some consumers feel more confident doing business with them.

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