Outsourced Call Centre Services
"What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!"
- David Galvin, Papa Johns

Live Chat

Statistics show that when visiting a website, 89% of customers want their questions answered in real time either over the phone or via Live Chat (also commonly referred to as Web Chat).

Having a support service on hand to answer your customers’ questions immediately offers huge benefits to your business – for retail our experienced customer service representatives can reduce basket abandonment by around 20% (on average) and increase basket value with a 30% success rate on upselling and cross selling. However it is not just for retail, all organisations can benefit from dealing with customer queries immediately before they seek out a competitor.

Did you know?

  • Live Chat generally leads to customer satisfaction levels of around 86%
  • Operators can handle numerous conversations at the same time, making it more efficient than the phone
  • Customers perceive Live Chat as a way to get instant answers
  • The number of customers who want to use Live Chat grows year-on-year
  • 47% of customers who use Live Chat are more likely to purchase from a site if it has a Live Chat option

The benefit of Live Chat is that it allows customers to speak to a representative of your company directly, in real-time, over the internet. This means that whenever your customers are visiting your website, you can offer them the option to have an online conversation with one of our expert advisers. To try it for yourself, click on the link to the left of the page to speak to one of our operators.

In summary, Live Chat enables you to:

  • Offer your customers an online channel to discuss your product or service in real-time, 24 hours a day, seven days a week
  • Differentiate yourself from your competitors
  • Reduce basket abandonment and increase conversions
  • Increase the spend per person

To find out more about Live Chat please contact a member of the team on 0800 043 0443 or contact us by email. Alternatively, if you would like to try out our Live Chat service, please click here.


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