GoResponse Telephone Answering Service Staff

Voice biometrics increasingly used for securing data

Sound wave illustrationOnce a thing of science fiction, fingerprint and voice biometrics are now increasingly being used by companies around the world. In a new announcement, banking giant HSBC said that these biometrics will be rolled out to their mobile banking customers. The move takes this technology to the mainstream, and call centres can expect to see a rise in the use of biometrics in the future.

Voice and fingerprint biometrics are very convenient for consumers. This technology shortens the process of logging in from minutes to mere seconds, particularly for financial applications. HSBC said it sees this as the “most secure form of password technology”. This means we can expect to see biometrics used a lot more in the future as telephone answering services and businesses battle with data security.

The news from HSBC is likely to cause a big shift in consumer expectations. Until now, a lot of people might be prepared to make do with some inconvenience when it comes to pin numbers and passwords because these methods keep data safe. However, knowing that biometrics offer reduced effort and higher levels of security, it is likely that more consumers will begin demanding these options.

For call centres, there could be a variety of knock-on effects of the implementation of biometrics from HSBC. Companies will have to make a big effort to keep up with the high-security benchmark, and staff will need to be trained in this technological area in order for it to be successfully implemented in the long run.

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