GoResponse Telephone Answering Service Staff

Verint enhances user experience with latest update

call centreVerint has said that its newest update will provide users with a better experience than ever before and allow increased digital engagement. The update to the company’s Enterprise Feedback Management (EFM) solution includes a survey engine, integrated SMS deployment system, and question presentation, among several other features.

For telephone answering services across the country, having the right technology to work with can make a huge difference in terms of efficiency and performance. This is why call centres are often looking for the next big software update as they try to gauge how future technology will be able to help them.

The updated EFM, which is part of Verint’s Customer Engagement Optimisation services, aims to create a stronger foundation upon which increased digital engagement can be achieved. The update includes a tool that can create visually appealing and useful surveys, with the ability to create and edit design features to incorporate corporate branding. The interface has been enhanced to include a specific SMS function. This allows users to track their text campaigns more easily.

Verint’s Nancy Treaster said: “These enhancements reinforce our commitment to delivering enterprise-level omnichannel solutions to support our customer engagement optimization strategy. By advancing the user experience and making it easier to create engaging and visually appealing surveys with our EFM solution, organizations can focus on leveraging multichannel responses through Actionable Intelligence.”

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