GoResponse Telephone Answering Service Staff

Use A Call Centre And Reduce Staff Absence By 30%


Latest research shows that using call centre driven absence management solutions can reduce staff absence by 30%.

Absence Line, a partner of GoResponse, reports that employers experiencing challenges with their staff absence rates often see reductions in staff absence of up to 30% when using a call centre driven service.

The key to the service is providing the senior management team with a uniform treatment of all employees so that absence and return to work actions are correctly measured and that employees are given appropriate levels of support.

The call centre plays a vital role by providing the interface with the employee, allowing them to report their absence to an impartial person. The absence data is then provided to the HR Department staff in a meaningful way, that reduces risk of work-related sickness litigation / tribunal claims, and allows HR to provide appropriate levels of support to employees.



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