GoResponse Telephone Answering Service Staff

UK Staff Attrition Cost to Top £1bn in 2010

 

The cost of staff attrition to the UK economy is likely to exceed £1 billion in 2010 and could be as high as £864 million in the first quarter, according to a new survey of large UK corporations from e-learning company Brightwave.

 

The cost of staff attrition to the UK economy is likely to exceed £1 billion in 2010 and could be as high as £864 million in the first quarter*, according to a new survey of large UK corporations from e-learning company Brightwave. This loss is only likely to increase as the economy and jobs market recovers and more people look for new jobs.

The same research also found an increasing trend in onboarding new staff to combat this staff loss – 63% of HRs surveyed by Brightwave plan to introduce a formalised onboarding strategy in 2010 if they don’t currently have one in place. This pre-induction approach helps reduce attrition by engaging, training and embedding new staff in their new company culture from the moment they accept the job offer.

Furthermore, the survey found that 52% of large corporations believed onboarding helped reduce induction time with 48% stating it reduced induction costs and helped engage employees. This evidence supports recent findings from the Aberdeen Group Report on Effective Onboarding Techniques and Strategies, which recommended onboarding to reduce attrition and training costs, improve engagement and increase productivity.

Whilst call centres tend to be an industry with a high staff attrition, our experience at GoResponse is one of having a far lower than average attrition.

Techniques that we use to achieve this are:

  • Investment into staff training and creation of opportunities to benefit personal development
  • Interaction with senior management regarding innovations in the working environment
  • Giving ownership and encouraging entrepreneurship amongst staff

 

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