GoResponse Telephone Answering Service Staff

Trust is essential for maximising virtual PA productivity

Social Media 1The world of the virtual worker is growing, and the past five years have seen significant growth in this sector. Many people now use a virtual PA, allowing candidates’ skills and experience to be prioritised over their location. Despite the reluctance by some organisations to employ virtual workers, doing so can lead to a boost in productivity and cost-effectiveness. However, it is essential to build a trusting rapport with remote workers if rewards are to be reaped.

There are three secrets to working with virtual PAs: trust, communication and vision. No one can do their best work if they feel they are not trusted, regardless of whether they are sitting at a desk outside their boss’s office or on the other side of the world. If managers continuously double-check work and attempt to micromanage a PA’s workload, the levels of distrust will grow. However, trust alone is not enough to get the best from a worker.

To encourage optimum productivity, it is vital that virtual PAs are given a vision of what they are working towards. Communicating the future goals and aspirations of a firm is important so that employees feel like they are part of a team working towards a joint dream. Failing to correctly explain this to people might mean they end up working all the hours they can but entirely miss the point.

Working with a virtual team takes time to get used to, but it brings obvious benefits. By allowing recruitment to take place on a global scale, organisations can employ the very best people.

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