GoResponse Telephone Answering Service Staff

The new Concept of Multi-Sourcing

Outsourcing remains popular and there are more deals than ever available to the UK and Europe, including the concept of multi-sourcing.

A report is in from Europe showing the second quarter of 2011 had a distinct increase in outsourcing. This is in direct contrast to the decline of outsourcing in other areas and on a global scale. The area most affected by increased outsourcing options is IT. The IT industry within outsourcing has seen more deals in the UK and Europe of late. The Middle East and Africa also increased by €7.6 billion in the second quarter. The study states this is a 13% increase from 2010 to 2011.

According to Oxford Economics, the UK is one of the countries with the highest gross income for IT services that have been outsourced. Anyone with a business may want to take note of the changes in outsourcing in order to obtain better revenues. Outsourcing is becoming more than telephone answer services, making it a multi- sourcing option due to IT.

Call centres are definitely the area most lucrative to outsourcing companies, but this may soon be overtaken by IT services. As more companies (including small business owners) turn to online resources, the more IT services will be needed. Most consumers want to see “live chat” in addition to email, standard mail and telephone chats. The power of instant response for consumers is what will set one business over another in any industry, whether it is a retail store or law services.

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