"I don't just feel like I work for GoResponse - I spend so much time representing our clients that I feel like I'm a part of their team too."

Market Research & Customer Surveys

If you’re thinking of starting a new business, developing your existing one or just want to get more insight into what your customers really think, then our market & customer surveys solution was developed specifically for you.

Understanding the attitudes, preferences and buying patterns of existing or potential clients is a key ingredient to rapid growth of your business. With more and more businesses watching consumer trends and developing tomorrow’s products and services today; make sure your business doesn’t get left behind.

Why not just use email or online surveys?
The small investment into a call centre solution, rather than just using impersonal methods will reward you with:

  • More information – standard questionnaires can be “abandoned” part way through if the respondent does not understand the meaning behind a question. By having another person not only provide clarity but also completing the form-filling; more data is captured
  • Better data – by building trust and rapport with the respondent, often deeply held beliefs or opinions can surface, providing a more honest response. Coupled with telephone researchers who can spot the verbal signs when respondents are not being completely honest provides a higher calibre of data than impersonal methods
  • Increased conversions – by coupling research with special offers, respondents are more open to taking advantage of any incentives that are presented to them

Why choose GoResponse?
You will benefit from:

  • Experienced agents – the agents handling your calls are experienced staff who are passionate about delivering the right results for our clients
  • Customer care pedigree – we’re crazy about customer service. In fact, we feel this is so important that our management team have come from senior customer relationship management posts. That’s why you can trust us to get the results you need

To find out more, call 0800 043 0443 or contact us by email or or feel free to chat with us online.

What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!

David Galvin, Papa Johns