"GoResponse has an incredible team atmosphere. I've never been at a company before where the MD makes such an effort to get to know all of the staff."

Interactive Gaming Support

With new online and TV gaming companies appearing in the marketplace, almost by the day, it’s not only the game play or incentive bonuses that will win you customers.

The customer service experience provided to your clients is of paramount importance if they’re going to view you as a serious player in the market.
GoResponse has been a pioneer in the interactive gaming support sector and is the only outsourced UK call centre to have achieved certification from GamCare. Choose GoResponse and your compliance officer will thank you for it!
When you’re investing significant amounts in new client acquisition, you can’t gamble with your call handling. We have a proven track record in:
  • Converting new enquiries to depositing players
  • Achieving higher deposits through successful presentation of match up bonuses
  • Spotting the tell-tale signs of card rings and fraudulent callers
  • Handling self exclusion requests tactfully and decisively
  • Account maintenance including facilitating deposits and withdrawals

Relevant Services:

  • New player registrations
  • Customer services (account maintenance, deposits/withdrawals etc)
  • Self exclusion
  • Player support – assisting with IVR use, gameplay

Benefits:

  • Reduce costs through outsourcing peaks in demand
  • Maximise marketing ROI with robust main channel response
  • Real time information on client registrations/campaign response
  • Guaranteed capture of critical information

Features:

  • Full 24-7 call/email response
  • Real time reporting
  • Simple to implement
  • Specialist staff with extensive experience
  • Solutions that evolve with your organisation
You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.
To find out more, call 0800 043 0443 or contact us by emailor or feel free to chat with us online.

The set up has gone well, I look forward to an equally good ongoing service relationship.

Roger Dixon, Paraductus
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