"GoResponse has constantly given me opportunities to develop my skills and progess my career with them."

Customer Services Lines

Ensuring that your clients can speak with you when they need to is the single most effective way to retain their business and develop your relationship.

With businesses spending more than ever on customer retention and incentives, your company could benefit from a call centre partner that not only invests heavily into customer service but has also been recognised by the Orange National Business Awards and World Contact Centre Awards (for Europe, Middle East & Africa region) for outstanding customer service.
Our dedicated customer service lines will:
  • Deliver customer satisfaction – your clients expect to be heard, understood and to have their queries responded to effectively and efficiently. Your customers will be greeted by staff recruited from customer service backgrounds with a “can-do” attitude; rather than pushed from pillar to post through an anonymous “call centre”
  • Simple or complex issue resolution – first time – You’d be surprised what we can handle! By working with you and understanding your business, both simple and complex queries can often be resolved on the first call
  • Create space for you to build your business – By resolving your clients’ requests, and only escalating issues that you need to be involved in, your day has just got easier – leaving you free to build your business
  • Integrate with your systems – you don’t have to reinvent the wheel, just let us integrate seamlessly with your systems to deliver the right information and record your customers’ requests
  • View the “big picture” – full service and management reports ensures you can see the what your customers asked for and how it was resolved. If you need more information then you can simply “drill down” into the details
  • Full call recording – digital quality call recordings ensure that if a dispute arises then the facts of the matter are presented without distortion

Like to get started or find out more? Please call free on 0800 043 0443 or contact us by email or or feel free to chat with us online.

GoResponse offer the ideal services for my growing business. They answer the calls allowing me to focus on new leads and in-country operations.

Ian Ford, China Journeys