"I think that ultimately, the benefit of using GoResponse is that we take the pressure off of our clients, leaving them free to focus on the important day-to-day activities of running their business."

GoResponse is classed as the Best Trading Partner in the Telephone Answering Sector

Following the recent findings in the Plimsoll Analysis of the Telephone Answering Sector where GoResponse was evaluated as number one for sales growth, the latest revision of the report now classes GoResponse as the Best Trading Partner in the class. The Report is independently created by Plimsoll Publishing Limited and provides detailed and summary overviews of financial performances of companies within business sectors utilising all financial information available.

A key aim of the VIBE Analysis is to examine a company’s individual performance. This is achieved through a standard model based analysis that compares each company on the same basis. The ‘Plimsoll Model’ assesses each company on both its commercial strength and financial strength. The best trading partners are getting this balance right.

The top 3 companies (out of 51 analysed) in the sector are:

GoResponse, the leading provider of telephone answering and other outsourced contact centre services was founded in late 2003 and today has a 24/7 Kent based 50 seat call centre employing over 80 people and as of late 2008, a centre based in Spain providing multi-lingual call handling. Clients range in size from small operators right through to many household names in the e-commerce, mail order, retail, DRTV, gaming, health & leisure and service sectors.

Mark Kirby, founder and Managing Director commented on this latest research: “Hot on the heels of the previous good news that this report had provided, it is extremely rewarding for us to be top of the list as the Best Trading Partner to do business with. Any business owner in these economic times knows that it is even more imperative to know that their outsourced partners are rock solid in their business model. The independent Plimsoll Analysis is focussed very much on the financial health of a business. The other part of the equation is the value and service that that a trading partner provides. I am happy that our clients provide us their independent analysis of that.”

In conclusion Mr. Kirby adds “Undoubtedly this year is providing the most challenging trading conditions for many companies. Many more are now pursuing outsourcing as flexible alternative or addition to in-house activities. Hence we are still going forward with continued strength, but are focussing much more on deliverables and further increasing the value of service our clients experience. This is pushing us to create ground-breaking new solutions that will keep us ahead of the game and put us on an even more solid platform when trading conditions improve”.

Glen Blow
Business Development Director
GoResponse Ltd

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