"It's important for our clients to have consistency when it comes to the people working on their account. We all have set clients, meaning that we get to know their businesses in more detail each time we pick up the phone."

Why Choose Us?

Small Teams – Your calls will either be handled by a Personal PA if you are looking for high quality GoMessage message taking service, or by a focused small team of trained agents for our other telephone answering services. Our Bureau agents look after a limited number of clients to ensure greater connection and service delivery.

Hands on Account Management – Your account manager will actually be sat in with the agents who will be handling your calls. This allows them to pro-actively gather feedback from agents such as ways to improve the caller experience or issues with your payment gateway. This seating arrangement also means that your feedback is delivered to the team by your Account Manager instantly and in person.

Award Winning Service – over the years we have gathered much recognition as leaders in the European and Global call centre industry. This year, GoResponse are already finalists for 7 awards covering leadership, best Call Centre under 100 seats in Europe, call centre design and customer service. Plimsoll reports have also listed GoResponse as The Best Trading Partner out of 52 top Telephone Answering Service providers.

Your Agents – the team that answer your phones are dedicated to providing continuous levels of care. That’s because our employees stay with the company for nearly 3 years on average – that includes new employees recruited for growth. We don’t source our staff from travelling students, backpackers, jobbing actors and other transient worker groups – we’re a stable employer in our local area.

Transparency – we are amazed at the number of customers we gather from other telephone answering service providers who have never had any access to any kind of reporting. GoResponse provide a range of standard daily/weekly/monthly reports as well as more advanced graphical MI reporting, plus our unique online reporting portal – Livestream where you can get real-time instant access to a range of information including, call volumes, type of call breakdowns, average order values, conversion rates, reasons for purchase and reasons for non-purchase. This is invaluable information for any business manager keen on managing margins.

Great environment for staff – Our staff enjoy a great working environment. Every desk has twin-screens for ease of management of internal and external systems. We have our own company gym, TV sofa room, canteen and outside picnic area! Happier staff can only translate into happier call handlers!

Find out how we got to where we are, read our key facts and figures and learn about our environmental policies and support for good causes. Alternatively, you can get further information about why GoResponse is the ideal choice to help your business, by calling free on 0800 043 0443 or contacting us by email or or feel free to chat online.

award winning