GoResponse Telephone Answering Service Staff

Telephone answering services for the property industry

A telephone answering service can be of benefit in many different industries and property is no different.  A call centre that has plenty of experience in this field could be just what a company needs to provide communication solutions.  Estate agents can make use of the virtual reception and PA services that can deal with a wide range of administrative and customer service functions.

Clients and investors can be provided with sales information on properties via call centre services.  Requests for sales packs can be dealt with quickly and easily and information can be emailed directly to the client.  Tenants can also use the call centre for reporting emergencies or making requests for maintenance to be carried out to the property.  The call centre staff can organise subcontractors or property staff to carry out the work needed.

For those who are in property development, a telephone answering service can provide a range of marketing services.  Brochure requests can be dealt with immediately and the call centre systems can be integrated with that of the client so all information is available to the client in real time.

This way, operating costs for customer service can be kept low but at the same time the level of service is not reduced.  Outsourcing can be done on a long-term basis or for a short campaign and designed to meet the needs of the client.  Setting up this type of service is easy and can be done very quickly so that there is no break in the service provided to customers.

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