GoResponse Telephone Answering Service Staff

Telephone Answering Services : FAQs

Over the years we have answered a number of questions by companies thinking of undertaking a telephone answering service such as the one Go Response offers. It’s natural when venturing into unknown territory that one may have questions about the service and how it works. So to save you time we’ve compiled a list of the most FAQs to help you along your way…

What if I don’t have an office but I don’t want my callers to know?

We can be your “virtual receptionist,” your “marketing department” or your “customer service centre” – whichever you prefer! Callers don’t need to know that some or all of your calls are being diverted to us.

How do I set the telephone answering service up?

We provide you with a unique telephone. You can then either publicise this number to your customers and in your advertising, or simply divert your current number to this line. Standard BT services allow you to divert and un-divert your phone simply by using the keypad. Once diverted, all calls are answered courteously, professionally and of course in your name by our trained call centre staff.

Can I decide when to divert my calls to you?

Yes. You can either divert all your calls to us, calls that are unanswered after 15 seconds, or calls made when your line(s) are engaged. You can divert and un-divert calls as many times as you wish during the day.

What happens out of office hours?

Out of office hours you can either stop diverting your number to us, or else have your calls answered by your personal voicemail.Your voicemail box will have a greeting personalised for your company, which you may change as often as you require. If you decide in the future to upgrade to a 24/7 call answering service then we can make that easy for you – just speak to your account manager about this.

We’ll leave it there for today, but be sure to pop back later in the week for the rest of our FAQs. If you have any alternative questions in the mean time do not hesitate to get in touch.


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