GoResponse Telephone Answering Service Staff

Telephone Answering Services : FAQs cont.

Last week we looked at some of the FAQs we’ve experienced when talking to people about taking on our call centre and call answering services. Today we’re going to pick up where we left off and run you through the last few questions we often receive.

How do I receive my messages?

There are a number of options and we can tailor the telephone answering service according to your specific needs. You can choose whether we forward messages to you by email or text message.You can also decide whether to receive your messages in ‘real-time’ or by daily summary reports.

What happens if more than one person rings at the same time?

We ensure that we have enough call centre operators available to handle all calls. Our average response time is under 10 seconds. Our target is to answer 80% of calls in less than 20 seconds. In fact, on average, we exceed 90% of calls being answered in less than 20 seconds.

Why shouldn’t I just divert my calls to a mobile number?

You have to pay for the cost of a call from the landline to the mobile. If the call is 7-8 minutes, it’s probably cheaper for us to take the message and for you to follow it up! Mobiles also lose reception and are an unreliable way of call handling – especially with regard to new business enquiries. If you are in a meeting, you will typically have your mobile turned off. With over 70% of callers refusing to leave messages on voicemails, you could be losing business to your competitors.

Can you handle large call volumes?

Absolutely. We have up the ability to handle 1000′s of calls a day, every day of the year. We currently provide call handling services for many household brand names. Please see our Corporate Services section, or call on 0800 043 0443 if you’d like us to handle in excess of 3000 calls per month.

If you have any other questions which aren’t listed in either of these articles then please feel free to get in touch; we’re always happy to help and discuss ways we can assist your business.

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