GoResponse Telephone Answering Service Staff

Skype users now able to use compatible headsets

It has been announced that call centres that utilise headsets from Plantronics will now be able to connect the devices with Skype. Video and internet voice calls are becoming increasingly popular with many consumers, so the company have ensured their unified communications (UC) audio devices now meet the Skype for Business certification standards.

skypephoneProviding customers with smooth video calling and the best sound quality for easy conversations is vital for modern call centres. With this in mind, Plantronics set out to meet Microsoft’s Skype for Business requirements.

Microsoft’s general manager of business product marketing, Giovanni Mezgec, said: “We are pleased to see Plantronics deliver solutions for Skype for Business to extend the communications experience and enable people everywhere to connect and achieve more together.”

Meanwhile, Plantronics’ vice president for enterprise product solutions, Bill Loewenthal, stated: “Organisations should expect the same high-quality level of products and service from Plantronics when they adopt Skype for Business. With our continued relationship, IT departments benefit from having a trusted vendor for audio solutions that work across multiple environments.”

By connecting Skype with Plantronics devices, organisations can work out of the box and provide their customers with new and efficient methods of communication. This can be extremely important for telephone answering services that want to remain competitive. Plantronics will support Microsoft in the deployment of UC audio devices across the world, thereby ensuring IT managers get all the help they need.



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