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<pubDate>Thu, 21 February 2008 14:48:01</pubDate>
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<title><![CDATA[Need someone to take your messages?]]></title>
<link>http://www.goresponse.co.uk/Blog/need-someone-to-take-your-messages.php</link>

<description><![CDATA[
The boss of an NHS call centre in Nottingham says his staff have been "incredibly busy" dealing with people worried they may have swine flu. Since April 27, NHS Direct lines across England have received 190,000 calls about swine flu.  <br/><b>Dates:</b> 2010-08-24, ]]></description>
<pubDate>Mon, 23 August 2010 12:57:47</pubDate>
<comments>http://www.goresponse.co.uk/Blog/need-someone-to-take-your-messages.php#comments</comments>
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<title><![CDATA[Call Centre Report Welcomed By Industry]]></title>
<link>http://www.goresponse.co.uk/Blog/call_centre_report_welcomed_by_industry.php</link>

<description><![CDATA[
A report detailing call centre performance, technology, operating practises and HR has been widely welcomed within the industry. Key themes emerging were a move back towards agent empathy and a focus on client experience rather than on achieving KPI's at the expense of everything else... <br/><b>Dates:</b> 2010-03-23, ]]></description>
<pubDate>Tue, 23 March 2010 18:11:17</pubDate>
<comments>http://www.goresponse.co.uk/Blog/call_centre_report_welcomed_by_industry.php#comments</comments>
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<title><![CDATA[Call Centre Worker Sacked Over Biscuit Theft]]></title>
<link>http://www.goresponse.co.uk/Blog/call_centre_worker_sacked_over_biscuit_theft.php</link>

<description><![CDATA[
Call centre worker Michael Campbell was arrested and subsequently sacked for helping himself to a biscuit tin in the office that belonged to a co-worker... <br/><b>Dates:</b> 2010-03-22, ]]></description>
<pubDate>Mon, 22 March 2010 16:30:37</pubDate>
<comments>http://www.goresponse.co.uk/Blog/call_centre_worker_sacked_over_biscuit_theft.php#comments</comments>
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<title><![CDATA[Use A Call Centre And Reduce Staff Absence By 30%]]></title>
<link>http://www.goresponse.co.uk/Blog/use_a_call_centre_and_reduce_staff_absence_by_30pc.php</link>

<description><![CDATA[
Latest research shows that using call centre driven absence management solutions can reduce staff absence by 30%.... <br/><b>Dates:</b> 2010-03-19, ]]></description>
<pubDate>Mon, 22 March 2010 11:10:31</pubDate>
<comments>http://www.goresponse.co.uk/Blog/use_a_call_centre_and_reduce_staff_absence_by_30pc.php#comments</comments>
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<title><![CDATA[Virgin Atlantic To Create 200 Call Centre Jobs in Swansea]]></title>
<link>http://www.goresponse.co.uk/Blog/virgin_atlantic_to_create_200_call_centre_jobs_in_swansea.php</link>

<description><![CDATA[
Virgin Atlantic has announced that it plans to open a new call centre in Swansea, Wales, creating more than 200 jobs...  <br/><b>Dates:</b> 2010-03-17, ]]></description>
<pubDate>Fri, 19 March 2010 17:03:20</pubDate>
<comments>http://www.goresponse.co.uk/Blog/virgin_atlantic_to_create_200_call_centre_jobs_in_swansea.php#comments</comments>
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<title><![CDATA[Sport Relief Heard Loud and Clear]]></title>
<link>http://www.goresponse.co.uk/Blog/sport_relief_heard_loud_and_clear.php</link>

<description><![CDATA[
Sport Relief has signed up 90 call centres and over 8,000 volunteers to take calls for this year's event.  <br/><b>Dates:</b> 2010-03-16, ]]></description>
<pubDate>Tue, 16 March 2010 16:15:47</pubDate>
<comments>http://www.goresponse.co.uk/Blog/sport_relief_heard_loud_and_clear.php#comments</comments>
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<title><![CDATA[Extending Opening Times With Call Centres Can Aid Recovery During 2010]]></title>
<link>http://www.goresponse.co.uk/Blog/extending_opening_times_with_call_centres_can_aid_recovery_during_2010.php</link>

<description><![CDATA[
Research confirms growing numbers of consumers shopping online late into the night, and that employing or extending the operating hours of call centres can provide a siginficant advantage... <br/><b>Dates:</b> 2010-03-15, ]]></description>
<pubDate>Tue, 16 March 2010 16:15:22</pubDate>
<comments>http://www.goresponse.co.uk/Blog/extending_opening_times_with_call_centres_can_aid_recovery_during_2010.php#comments</comments>
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<title><![CDATA[Johannesburg Mayor To Revamp Failing Call Centre]]></title>
<link>http://www.goresponse.co.uk/Blog/johannesburg_mayor_to_revamp_failing_call_centre.php</link>

<description><![CDATA[
Johannesburg Mayor Amos Masondo has responded to an influx of residents' complaints that he will personally see that the council's failing call centre will be revamped... <br/><b>Dates:</b> 2010-03-12, ]]></description>
<pubDate>Fri, 12 March 2010 13:27:40</pubDate>
<comments>http://www.goresponse.co.uk/Blog/johannesburg_mayor_to_revamp_failing_call_centre.php#comments</comments>
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<title><![CDATA[BA Call Centre Worker Charged With Terror Offences]]></title>
<link>http://www.goresponse.co.uk/Blog/ba_call_centre_worker_charged_with_terror_offences.php</link>

<description><![CDATA[
A British man who worked in a BA call centre has been charged with preparing an act of terrorism or assisting another person to commit and act of terrorism. It is understood that the offences took place between April 2006 and February this year... <br/><b>Dates:</b> 2010-03-11, ]]></description>
<pubDate>Thu, 11 March 2010 11:13:37</pubDate>
<comments>http://www.goresponse.co.uk/Blog/ba_call_centre_worker_charged_with_terror_offences.php#comments</comments>
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<title><![CDATA[PCS Union Strike Hits Call Centres]]></title>
<link>http://www.goresponse.co.uk/Blog/PCS_union_claims_200000_civil_servants_on_strike.php</link>

<description><![CDATA[
The first day of strike action by Public and Commercial Services (PCS) Union has impacted numerous government departments including 999 Police emergency response and HMRC call centres... <br/><b>Dates:</b> 2010-03-09, ]]></description>
<pubDate>Tue, 09 March 2010 14:37:57</pubDate>
<comments>http://www.goresponse.co.uk/Blog/PCS_union_claims_200000_civil_servants_on_strike.php#comments</comments>
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