GoResponse Telephone Answering Service Staff

Partnership deal for Exertis and Enghouse Interactive

Call center agent looking for a solution in his computerA new agreement has been formed between technology distributor Exertis and Enghouse Interactive. Under the new partnership, Exertis will carry a variety of Enghouse’s call centre products, including the Quality Management Suite (QMS), Real Time Speech Analytics (RTSA), Contact Center Enterprise (CCE) and Enghouse Interactive Communications Center (EICC). This could allow an increasing number of telephone answering services to gain access to these products, enabling them to streamline services and boost their overall operations.

Exertis Enterprise’s Head of UC Systems and Support Services, John Bird, said: “We were attracted to partnering with Enghouse because we see them as global contact centre and customer interaction specialists. That positions them strongly to support us in helping our resellers and end customers embrace the move to digital media and the push around customer experience.”

Bird added that Enghouse’s presence in the UK market has grown significantly over the past few years, with the firm offering a large variety of call centre solutions. “Enghouse solutions are designed for growth. While they are typically sold into contact centres with between 10 and 250 agents, they have the potential to scale from one user to tens of thousands.”

Meanwhile, Enghouse Interactive’s Channel Sales Director, Gary Bennett, underscored the importance of being noted as a Challenger in Gartner’s Magic Quadrant for Contact Centre Infrastructure report. By working with Exertis, the firm hopes it will be able to drive growth by offering contact centres flexible and scalable solutions that can answer modern business demands. This will boost Enghouse’s own bottom line whilst benefitting call centres across the UK.

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