GoResponse Telephone Answering Service Staff

Out of hours telephone answering services

If a business wants to be successful, it has to exceed customer expectations, and not just in terms of the quality of products that it sells. It also needs to meet customer expectations in terms of customer service levels. Many businesses rely on repeat custom to become successful, so if poor levels of service are the norm, the business may falter and eventually buckle.

The business recommendations your business receives from existing clients can add up to a huge portion of your work. So if you are not keeping your current clients happy, you won’t see this ‘extra’ business knock at your door. However, there is one thing that can make the difference here – a customer’s ability to always speak to a ‘real person’, instead of just speaking to an answer phone, or even worse being made to wait in a queue for an indefinite amount of time before someone answers.
Most new businesses don’t have the capacity to have people waiting to receive customer queries. However, they can use a telephone answering service.

Telephone answering services use professional staff who are available to answer your calls at any time of day or night. They are trained in your business so can answer queries or questions, and because they are available 24/7, you’ll never miss a client phone call or even a new sales enquiry. Also, if an existing client has a problem, it will be dealt with promptly, improving customer service and hence giving a boost to your reputation.

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