Outsourced Call Centre Services
"What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!"
- David Galvin, Papa Johns

Facts & Figures

  • Founded in 2003
  • Award winning providers of 24/7 contact centre services, including inbound call handling, outbound customer contact and prospecting service
  • 130 seats capacity with room for expansion onsite
  • Current capacity for 15,000 calls per day, around the clock
  • Based in Kent, South East England, UK. Access from London by road and rail within an hour. 30 minutes from the M25
  • Location is in a Science Park with easy access, car parking and lovely views of the Kent countryside. 24/7 security on site and perimeter electric fencing to provide peace of mind for out of hours staff
  • Rated as #1 Best Trading partner by Plimsoll Analysis’s survey on the Top 53 Telephone Answering Service Providers
  • Award winner for customer services by the World Contact Center Awards, and finalists for best Call Centre under 100 seats for 2 years in Europoean Call Centre Awards. Regional Finalists of the National Business Awards
  • Average staff member length of service – 2 years & 9 months
  • Management team average length of service is over 5 years. Experience from public and private sector and major call centre backgrounds including insurance and financial services
  • New facilities adopted in late 2011. New call centre has state of the art call centre stations with dual screens. Centre also includes garden area, break out TV lounge, gym and a inhouse canteen with vending facilities
  • Net promoter rating of around 50% (measured using daily feedback from customer completed surveys).  Close to the scores experienced by First Direct Banking and above LG, Samsung and Sony. http://www.netpromoter.com/np/compare.jsp
  • Over 100 people employed by the company in both full and part-time positions

 

Award winning