"The set up has gone well, I look forward to an equally good ongoing service relationship."
- Roger Dixon, Paraductus

Our Story

Starting with 4 staff in 2003, we now employ over 100 people, in both full and part-time capacities in Kent. We offer flexible working hours – right around the clock. So our business helps local people find employment to suit their hours.

  • 82% of staff agree that they are ‘proud to work for GoResponse’
  • 84% would recommend working at GoResponse to a friend or relative
  • A 1/4 of our workforce have been with the company for over 5 years
  • Staff turnover is less than 5% per annum in an industry where 20% is common
  • We have the capacity to handle 15,000 calls per day

In March 2009 Plimsoll (‘leading experts in the field of Industry Analysis’) published an analysis of the Top 50 companies in our sector. We were:

  • Ranked fastest growing in terms of sales growth
  • Classed as Best Trading Partner in the telephone answering sector – and we still remain this today

The GoResponse Timeline

2003 The first GoResponse Centre was established in Sittingbourne (Kent Science Park).

2005 GoResponse outgrows initial site and relocates to a larger facility with a 50 Seat capacity.

2006 GoResponse goes totally 24/7, and has never stopped handling calls around the clock since.

2007 GoResponse receives recognition from several award bodies, including Orange National Business Awards and the World Contact Center Awards.

2008 GoResponse focus on improving technology, people infrastructure and developing unique tools that enable true client transparency. Launch of Live Stream, our unique online client reporting suite.

2009 GoResponse maintain position as one of the leading call centres in Europe. New cutting edge telephony system installed with advanced quality control systems. Further award recognition including European Call Centre of the Year Awards.

2011 GoResponse relocates again into new centre with 130 seat capacity and moves its infrastructure into the cloud. Named as Best Trading Partner in Top 50 Telephone Service providers.

2012  GoResponse pick up three medals at the World Contact Center Awards (EMEA region), including two golds – one for Best Small Call Centre and one for Best Executive. We also placed third for Best Small Call Centre and Best Executive at the world finals.

The Boss

GoResponse was founded by Mark Kirby in Autumn 2003. Mark had previous business interests as a partner in a marketing consultancy and previous to that experience in the franchise industry and music and media world.

His passion is for delivering ‘out of the box’ solutions with exceptional customer experiences – ‘it’s not what we do – it’s how we do it’.

GoResponse fills a gap in the market – joining the personal, agile service of small operations, but with all the capabilities of the larger outsourcing providers making us a high quality call centre services boutique! Our clients tend to put the passion for high quality service delivery first and choose GoResponse knowing that our pedigree is continual focus and investment into operational excellence.

Award winning