GoResponse Telephone Answering Service Staff

Order processing via a call centre

For companies that are hoping to increase sales, opting for a telephone answering service at a call centre can provide a solution.  It is often not possible for a company to offer a round-the-clock sales line in-house but a call centre is able to do this and this can have tremendous benefits in the long term.  Secure processing of credit cards and other payment details also help to make the order process easy and reassuring for customers and this can be done through the client’s website or through the in-house system at the call centre.

It has been proven that a friendly and knowledgeable person on the other end of the phone can help to increase the value of the order placed.  Customers are more likely to listen to information on special offers and other features that can lead to higher value orders.  On average it can be as much as a 25% increase in the order total.  The operators dealing with sales calls are trained in this aspect of the industry, and as they will be knowledgeable about the client’s products and services it gives the customer added peace of mind.

Operators will also be able to discuss with the customers the reasons why they have not opted to take advantage of a particular offer, so there is useful information being gathered and passed back to the client.  Setting up a service such as this is easy and it can be done in a way that suits the needs of the client.

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