GoResponse Telephone Answering Service Staff

Optimise workforce management with Teleopti

Call Center OperatorWorkforce management (WFM) software has become a necessity for call centres that need to optimise their operations. Now, as part of DMG Consulting’s 2016 WFM Product and Market report, Teleopti has been named the best WFM provider for the second consecutive year.

WFM tools enable telephone answering services to streamline processes and boost efficiencies behind the scenes, allowing customer care to increase in quality and facilitate higher profits. It is vitally important, therefore, to employ a solution that is easy to use and will help companies achieve their goals. Over the years, Teleopti has developed core values of speed, professionalism, closeness and commitment, meaning that organisations can simply strategise future plans.

Talking about the choice for the top WFM tool, DMG Consulting President Donna Fluss said: “WFM remains the most important productivity tool in contact centers, and will continue to be so for years to come.”

The report showed Teleopti gaining perfect ratings across numerous categories, including product innovation, training, vendor communication and implementation.

Teleopti President David Pahlman said: “Being rated as a top Workforce Management vendor for the second year is a great testament to our focus and commitment to deliver excellent service to our customers from the time we begin implementation to ongoing support.” He added that their superior technology was being evidenced by continued growth and the company’s WFM investment.

Telephone answering services that wish to optimise their operations might like to look at Teleopti as a potential WFM provider to help push them to the next level.


award winning