GoResponse Telephone Answering Service Staff

Noetica launches call centre voice platform

Call center operators at workNoetica, one of the leading providers of customer interaction software, has launched a new voice platform that was developed specifically for the call centre industry. Noetica Voice Platform (NVP) includes features such as voice recording, quality management, IVR, ACD and billing, allowing telephone answering services to optimise their business processes for maximum returns.

Noetica revealed that the system can be deployed in the cloud or on-premises. It can also be used to significantly reduce the cost of blended, inbound and outbound telephony, and it frees call centres of enterprise PBX requirements. Before its official launch, NVP was trialled with clients including RSVP, Parseq and ResQ. A number of these organisations discovered that they could reduce or eliminate the need for large and expensive telephony platforms.

RSVP Operations Director Dean Hurst said: “We make around 100,000 dial attempts each day and find the platform extremely resilient and durable. Call quality is never compromised and the productivity of agents kept at extremely high levels.”

Meanwhile, Noetica Chief Executive Danny Singer said that the traditional one-size-fits-all approach to telephony is now obsolete. “Noetica is now able to offer a robust and feature rich telephony solution at virtually zero cost to all users of our Synthesys™ platforms,” he said. “This is excellent news for all those call centres that felt obliged to buy and maintain large enterprise telephony solutions.”

As call centres continue to evolve to suit the modern, digital world, using a platform designed specifically for the industry could offer many benefits.



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