GoResponse Telephone Answering Service Staff

Noble enterprise systems enable impressive growth

Noble Systems, one of the global leaders in providing call centres with omnichannel solutions, announced that a financial technology business based in the UK has noted strong growth thanks to the use of its Noble Enterprise Cloud platform. Telephone answering services in the UK that want to optimise omnichannel operations should take note.

Account Technologies leveraged the enterprise cloud solution to unify its operations and ensure that management reporting was streamlined. It allowed agents to access an improved desktop which, in turn, boosted employee experience and productivity.

Since rolling out the solution, the call centre has been able to enjoy increased efficiency. In fact, new campaigns now only take an hour to set up. The Harmony and Reports tools provided by Noble also allow managers to view content centre information quickly.

Account Technologies’ Director of Operations Support, Natasha Widdess, said: “The management team at Account Technologies are really pleased with the Noble Cloud Solution. In particular, we are impressed with the speed and flexibility of the solution and with Noble Composer – we feel like anything is possible”.

Widdess added: “Since installing the Noble Cloud solution, we’ve seen dramatic growth in our collections division and our outbound dial statistics have more than quadrupled. The detailed reports mean that we can closely keep track of our agents and ensure that ongoing growth continues”.

For call centres that use an omnichannel approach, it is vital that consumers receive a consistent and seamless service. Therefore, using solutions such as those offered by Noble Systems can greatly enhance a firm’s effectiveness and, in turn, the quality of consumer care they provide.

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