GoResponse Telephone Answering Service Staff

NICE announces storage upgrade for Engage

Cloud technology concept: Cloud Whis Padlock on digital backgrouCall centres that use NICE’s Engage platform will now be able to utilise a new storage feature. After getting the right certifications, the telephone answering services solution can now be used with EMC’s Elastic Cloud Storage (ECS) facility to provide an efficient and secure place for data.

There are a number of advantages to using the Engage platform, with the tool utilising Advanced Interaction Recording (AIR), consolidating enterprise-wide recording and providing real-time streaming. Having such information at their fingertips can help improve business operations and provide better customer services. All this data needs to be stored somewhere safe, and placing it in the cloud means it can be reliably retrieved whenever it is required. NICE Engage customers can benefit not only from the tool itself, but also its simply scalability and low costs.

ECS and Engage have been working together for the past 15 years, and the latest collaboration means that a call centre’s data will be held safely and securely within an ECS server. Talking about the latest step, NICE Enterprise Product Group’s president, Miki Migdal, said: “The ECS solution will help our customers reduce storage cost and move from traditional storage to modern cloud deployments. Together with EMC, NICE customers can enjoy the best of both worlds: advanced recording and cloud-scale performance.” This means that call centres can continue utilising cutting edge tools to maximise business operations.

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