GoResponse Telephone Answering Service Staff

New software aids sales visibility

New software has been launched by NewVoiceMedia, allowing call centres to take advantage of better insights and customer data.  This can be used to drive sales effectiveness and increase customer visuals, allowing telephone answering services to provide better quality and performance to their clients.

ContactWorld for Sales and Marketing is a new piece of software that seamlessly integrates with Salesforce.  The program brings many advantages, including bumping up the efficiency of internally run software, particularly for managers.  A wide range of historical data, combined with real-time dashboards, allows team leaders to access individual activities and a call recording function allows individuals to probe into specific performances and operations.  There are also additional benefits for agents, with a click-to-dial feature reducing misdialling errors and customer histories automatically being updated.  In addition, automatic follow-up activities can also be created so that if a lead is created, it is not lost or forgotten about.

NewVoiceMedia’s chief strategist, Tim Pickard, said: “With 84% of customers prepared to walk away from a company that doesn’t listen, sales and marketing departments need to make sure they have a detailed understanding of their customers and what matters to them.  With ContactWorld for Sales and Marketing, you can make sure you’re carefully targeting who you speak to, and what you speak to them about.”  For call centres wanting to improve their performance capabilities, then this latest software may be the ideal solution for their needs.

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