GoResponse Telephone Answering Service Staff

Interactive Intelligence acquisition completed by Genesys

Omnichannel graphic on the screen businessman smartphoneFollowing a previous announcement regarding the agreement, Genesys has now completed its acquisition of Interactive Intelligence. The deal means that Genesys, one of the world’s leaders in omnichannel customer experience solutions, will now be able to offer its call centre clients an even broader and more complete suite of operational tools.

Interactive Intelligence and Genesys have each developed groundbreaking and innovative telephone answering services tools to help brands meet the demands of modern consumers. Joining forces means that Genesys will be able to offer a more complete package to its customer base, which comprises an audience of more than 10,000 consumers in over 100 nations.

Genesys Chief Executive Paul Segre said: “With this announcement, Genesys ushers in a new era in customer experience. The combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on delivering exceptional customer experiences. We’re pleased to welcome the Interactive Intelligence team.”

Meanwhile, Genesys President Tom Eggemeier said the company is excited about fast-tracking its target to become a prominent firm for both customers and employees.

For call centres around the world that prioritise finding the perfect customer care solutions, the latest acquisition may well offer access to a whole host of new tools and experiences that brands can take advantage of. Competition is fierce in the modern era, and consumers expect more professional and responsive care than ever before. This has driven the demand for innovative operational solutions, and Genesys has become a leading supplier in this field.

award winning