GoResponse Telephone Answering Service Staff

Intelecom reports year-on-year growth

card with increasing graph on itOne of the leading providers of cloud-based solutions, particularly those catering to the multi-channel experience, has reported continued year-on-year growth. British-based Intelecom says that sales have leapt by 96 per cent as an increasing number of businesses and call centres adapt to the digital era.

Intelecom’s success is partly due to the raft of new products the company has debuted over the past year. 2016 saw the cloud solution specialist release products allowing instant messaging for Web Chat, WebRTC softphone capabilities and standardised integration with Siebel, Oracle’s Customer Relationship Management (CRM) tool. Intelecom’s core product was also given a unified service desk to work with Microsoft Dynamics CRM. In addition to sales growth, Intelecom saw its number of customers grow past 900.

Intelecom’s Contact Centre Division Managing Director Børge Astrup said: “Organisations are looking to provide quality customer service regardless of channel as customers expect to use social media, web-chat, SMS, email and voice to carry on the conversation on their device of choice. We are constantly working to help our customers create the most effective and efficient solutions to suit their customers’ needs and in the UK this is proving invaluable as organisations recognise the many benefits of cloud-based contact centres.”

It is crucial for modern telephone answering services to provide optimised customer services whilst ensuring that all business processes are efficient and streamlined. In the digital age, this often requires a certain amount of cloud computing, and Intelecom is showing itself to be one of the market leaders in this area.

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