"GoResponse offer the ideal services for my growing business. They answer the calls allowing me to focus on new leads and in-country operations."
- Ian Ford, China Journeys

Travel & Logistics

Keep Your Business Moving

A diverse and time critical business like yours requires an expert partner to work with you and tailor solutions that meet the complex and diverse needs of your sector.

GoResponse has over 10 years’ experience providing specialist call & email response management for both travel and logistics businesses. Whether is handling call overflow and out of hours enquiries, or managing email responses and social media accounts, our experienced staff are on hand 24 hours a day, 365 days a year.

Personal & Corporate Travel:

  • Information Request Lines – handling initial enquiries and providing information and local branch location. Brochure request information can also be captured, or your would-be client can be provided with HTML email and/or PDF document delivery direct whilst on the call
  • Travel Booking Line – Handling specific travel requests and either pre-qualifying the requirement and passing onto your reservations staff, or book the travel directly by integrating with your systems (including card payment processing)
  • Emergency Response – Providing a single point of contact for clients travelling in the UK, or worldwide, helping to resolve any issues they may have or deploying the correct staff team in your organisation to help

Logistics:

  • Customer Services – integrate with your systems to provide real time updates on distribution status, estimated time of arrival etc
  • Virtual Reception – Ensure that communication flows seamlessly across multiple sites or geographies, whether staff are in the office or not

Benefits:

  • Lower operating costs through outsourcing peaks in demand
  • Back office systems integration means joined up client support across your organisation & GoResponse
  • Meet your customers’ expectations every time
To find out more, call 0800 043 0443 or contact us by email or or feel free to chat with us online.
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