Outsourced Call Centre Services
"I love the flexibility, can do attitude, swift action on any feedback and related results!"
- Insure The Box

Professional Services

Always as professional as you are

If a company is helping to manage your customer service, you need to know that they will be treating your customers with the same professionalism and respect that you would. Whether it’s call overflow and out-of-hours or handling email enquiries and managing your social media accounts; letting someone else look after your customers requires complete trust.

GoResponse has over 10 years’ experience providing specialist call & email response management for a broad range of professional services companies. Whatever your need, we are able to provide a tailor made solution, just for you, including:

  • Corporate Reception Services – make your life easier with a range of virtual reception and PA services designed to give you more time
  • Media Response – maximise your marketing ROI with robust, value added media response services
  • Information Request Lines – handling initial enquiries and providing information regarding supporter opportunities. Information pack request information can also be captured, or your potential supporter can be provided with HTML email and/or PDF document delivery direct whilst on the call
  • Email Response – processing incoming email enquiries and responding accordingly

Benefits:

  • Lower operating costs through outsourcing peaks in demand
  • Reduce fixed costs by outsourcing short term call or email campaign response
  • Back office systems integration means joined up client support across your organisation & GoResponse
  • Meet your customers’ expectations every time

To find out more, call 0800 043 0443 or contact us by email or or feel free to chat with us online.

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