Outsourced Call Centre Services
"GoResponse offer the ideal services for my growing business. They answer the calls allowing me to focus on new leads and in-country operations."
- Ian Ford, China Journeys

Gaming & Interactive TV

Don’t Gamble With Your Customer Care

With new online and TV gaming companies emerging almost daily, it’s no longer only the game play or incentive bonuses that will win customers over. If you want potential clients to view you as a serious player in the market, then you need to provide them with unparalleled customer service.

GoResponse has been a pioneer in this sector and is the only outsourced UK call centre to have achieved certification from GamCare. We have a proven track record in:

  • Converting new enquiries to depositing players
  • Achieving higher deposits through successful presentation of match up bonuses
  • Spotting the tell-tale signs of card rings and fraudulent callers
  • Handling self exclusion requests tactfully and decisively
  • Account maintenance including facilitating deposits and withdrawals

Relevant Services:

  • New player registrations
  • Customer services (account maintenance, deposits/withdrawals etc)
  • Self exclusion
  • Player support – assisting with IVR use, gameplay

Benefits:

  • Reduce costs through outsourcing peaks in demand
  • Maximise marketing ROI with robust main channel response
  • Real time information on client registrations/campaign response
  • Guaranteed capture of critical information
To find out more, call 0800 043 0443 or contact us by email or or feel free to chat with us online.
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