"The set up has gone well, I look forward to an equally good ongoing service relationship."
- Roger Dixon, Paraductus

FM & Support Services

Supporting you and your customers

Fulfilling your clients’ SLAs whilst providing a service that stands out from your competitors demands flexibility and innovation. Ensuring consistent and responsive customer support often means the success or failure of many businesses.
We have built our experience by providing specialist call & email response management for businesses across the FM & Support Services sector, meaning that however your customers want to get in touch with you, we can provide a way for them to do so.
One Size Doesn’t Fit All
Every support contract is unique; with different response times, asset registers, locations, service levels, staff skill levels and escalation rules. GoResponse currently provides multi-vendor support request management for global companies, across multiple service levels and technologies, ensuring the correct deployment of support staff within tight timescales. Whatever your need, GoResponse is able to provide a tailor made solution, just for you. Solutions that are currently provided to clients include:

  • 24 Hour Support Escalation – Logging your support requests and identifying the correct technical resources – even for multiple products, disciplines, geographies and time zones
  • Support Request Line – centralise your support request operations, including using your helpdesk ticketing system and industry standard systems such as Eco Repair
  • Corporate Reception Services – Ensuring that your clients and staff communications are handled consistently whatever time of day or night
  • Social Media Management – monitor what is being said about your company across social networks and engage directly with your customers and potential customers to meet issues head on and convert leads into sales
  • Email and SMS Response – deal with customer enquiries however they come through to you. No matter what time your customer decides to email you, there will always be someone on hand to respond

By integrating with your systems, GoResponse can become part of the fabric of your operations, centralising information and giving you a 360 degree view of your communications.

Benefits:

  • Make your helpdesk more efficient through outsourcing peaks in demand
  • Back office systems integration means joined up client support across your organisation & GoResponse
  • Meet your customers’ expectations every time
To find out more, call 0800 043 0443 or contact us by email or or feel free to chat with us online.
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