Outsourced Call Centre Services
"What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!"
- David Galvin, Papa Johns

Financial Services

Reducing Costs, Increasing Customer Satisfaction

Through the careful assessment of clients’ complete communication requirements and strategy, GoResponse has leveraged cost savings for major brands in the FS sector. Our experienced call centre staff ensure that your customers receive the highest levels of care and your brand reputation is always properly represented.
We are experienced in omni-channel communication, making it easier for your customers to get in touch through the platform that best suits them.
Areas of support:

  • Form Completion & Applicant Screening – handling initial enquiries from your campaigns and screening applicants to ensure they meet basic criteria; saving your trained (and costly) advisers’ time, allowing them to concentrate on the core aspect of processing applications through to completion
  • Claims Handling & Processing – A whole range of services from initial claims handling to full cycle claims processing. Outsource peaks in demand, out of hours cover or even full BPO can be achieved in responsive timescales at competitive costs
  • Corporate Reception – centralise your communications and ensure that important calls are always handled in a manner that you’d be delighted with
  • Social Media Monitoring – listen to what is being said about your business online, and engage with customers and potential customers
  • Email and SMS support – processing email enquiries to ensure your customers are responded to straight away
  • Central Point Information Hubs – As financial services companies look to increase their referral base partnerships and intermediary networks, an ever increasing importance is being placed on monitoring partner generated activity from a central point

We can provide bespoke solutions for product specialists offering:

  • Finance & Funding
  • Credit Cards
  • Mortgages
  • Buy-To-Let Solutions
  • Equity Release
  • Endowment Trading
  • Pensions & Annuities
  • Investments & Savings
  • Insurance

GoResponse provides support to a myriad of partner enquiries ranging from requests for literature, application & product transfer forms, through to providing technical support lines to IFA members experiencing difficulties accessing partner areas on our clients’ websites.

Benefits:

  • Lower operating costs through outsourcing peaks in demand
  • Back office systems integration means joined up client support across your organisation & GoResponse
  • Meet your customers’ expectations every time

By integrating with your systems, GoResponse can become part of the fabric of your operations, centralising information and giving you a 360 degree view of your communications.

To find out more, call 0800 043 0443 or contact us by email or or feel free to chat with us online.
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