GoResponse Telephone Answering Service Staff

InContact Agent gets an update

inContact has revealed that its powerful inContact Agent has received an upgrade, enabling call centres and businesses to connect with employees, partners and customers in new ways. With an intuitive and smooth interface, agents can now handle omnichannel engagements with increased simplicity, thereby giving consumers the best service possible.

An omnichannel experience is something that many consumers now expect, and telephone answering services around the world have been turning to next-gen solutions to meet such demands. With the inContact Agent update, the process of interacting with consumers across a variety of channels has been made far easier. For example, v6.1 better streamlines agent and customer communication, offers time zone scheduling to reduce errors, and gives call centre agents the option of customising their greetings.

inContact Chief Executive Officer Paul Jarman said: “In today’s competitive environment, companies need to create lasting customer experiences that drive business results in their contact centre. inContact Agent enhances the customer experience by connecting the contact center agent to comprehensive Salesforce data, allowing for faster and more customized interactions.”

Meanwhile, inContact also revealed that they have reached Platinum Independent Software Vendor (ISV) status in Salesforce.com’s Partner Program. This means that their solution is likely to receive even more attention than ever, allowing companies everywhere to discover its potential in providing new benefits and added success to operations.

For call centres, improving interaction and engagement quality with consumers is essential, and inContact Agent might be the perfect tool for the job.

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