GoResponse Telephone Answering Service Staff

Improve customer ease for increased success

One strategy many call centres are using in the modern day to boost business is to ensure that their customers’ lives are made as easy as possible. By reducing the effort people experience when using a telephone answering service, consumers can be encouraged to return repeatedly to the same company.

There are many ways to make people’s lives easier, and one is to implement a webchat strategy. Using webchat allows consumers to avoid making a telephone call and also to multitask online as they are awaiting agent responses. It often has a high level of customer satisfaction and requires little effort.

Another important tip is to ask customers how they prefer to be contacted. With the diverse range of ways to interact with people, whether its email, social media, mobile or telephone calls, it is a good idea to actually ask consumers how they’d like to be contacted. Feedback surveys are also an ideal method of helping identify ways that processes could made easier for customers to use. One of the best ways to conduct surveys is via an SMS service, where it is free and easily engaged with by consumers.

Improving customer ease is essential for call centres that want to maximise their success because the simpler it is to be contacted, the more likely a consumer will ask a question when a problem arises rather than simply leaving for a competitor.

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