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HSBC To Close Welsh Call Centre

HSBC reported 1,200 UK jobs were under threat following a review of the banking business, which will see the closure of its Newport call centre.

The firm, which has around 58,000 staff in the UK, said the cuts would hit backroom areas, such as IT and human resources, rather than front-line employees in branches.

Its Newport call centre, where HSBC last year planned to increase staffing levels to 450, will close with the loss of about 90 jobs.

The centre specialises in general insurance. However, the announcement doesn’t affect the bank’s Swansea banking call centre which employs 1,000.

HSBC chief executive for Wales, Alan Jarman, said the company would provide all the support it could to help people affected find alternative employment, either within HSBC or externally.

He added: “Last year we announced plans to increase the size of our operations in Newport to handle general outbound customer calls. However, significant improvements in service delivery and the rapidly changing economic environment mean this is no longer going to be viable and we have had to make this very regrettable decision.

“HSBC is a strong bank, but we have to look to the future and ensure we are operating as efficiently and cost-effectively as possible and, unfortunately, this means that some very difficult decisions have to be taken.”

For the full story see the Wales Online website.

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