GoResponse Telephone Answering Service Staff

How to keep agents happy for an efficient call centre

Happy woman on phoneCall centres rely on their agents to give the best customer services possible. This isn’t achievable if workers aren’t happy in their jobs, and even if nothing is directly said to customers, negative feelings can still be passively spread. Therefore, it is essential to ensure that telephone answering services staff are happy and enthused.

There are many ways to create a positive vibe in a call centre. First, it is important for employees to feel comfortable with their surroundings. Facilities such as toilets and drinking water are a basic human need, but it is vital for managers to consider just how clean and well maintained these services are. Another great tip is to hire a catering company to provide in-house lunches. This reduces the amount of time people have to waste going out to buy their lunch. Even if companies can’t afford to pay for all meals, subsidising them a little goes a long way toward boosting morale.

Another way employers can help call centre agents is by allowing them to avoid rush hour traffic. Being flexible and allowing agents with long commutes to work from 10 until 6 instead of 9 to 5 can have a great effect. In addition, for those travelling through rush hour, strict lateness policies could be slackened to reduce stress.

Fortunately, there are many things that can help create a positive and happy working environment for staff. If companies take steps to ensure their workforce is comfortable and enthused, this will naturally be passed on to customers.

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