GoResponse Telephone Answering Service Staff

How to attract talented agents in 2015

Hello I Am TalentedWith customer services quality becoming increasingly important, it is vital for call centres to ensure they have talented staff on the front line. By having talented people talking to customers, telephone answering services can make sure they are providing the best possible care. To attract these personnel, it’s vital to take the right steps.

First, call centres need to clearly advertise their working benefits. Job markets have recovered in the UK, which means that the average candidate has the luxury of choosing between positions. Therefore, it is essential for businesses to sell their company at the application and interview stages. It can also be a good idea to use videos so candidates can see what it’s like to work for a company. This can include awards evenings, success stories, and virtual tours to hook applicants.

It is also a good idea for call centres to understand applicants’ journeys to work in addition to the route through the application process. Making job applications complicated can easily put candidates off, as can strenuous and long commutes. By understanding both of these processes and making them as simple as possible, companies can draw more potential candidates in.

Finally, it is vital to leave job applicants with a positive impression, even those who aren’t offered positions. This means that firms can create positive branding around their recruitment process, paving the way for the future.

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