GoResponse Telephone Answering Service Staff

Holidays Affect Customer Service the Most

Holidays such as Christmas can cause rifts in customer service care.

Do not fall into the holiday trap of poor customer service. Instead, focus on improvements you can make in your company to ensure that your customer service is as strong as ever during the holidays. Most industries see an increase in customers. This means you have to have the employees on hand to handle the increased volume. Call centres are meant to help you in this endeavour by providing enough personnel during the holidays to answer any questions that come in through phone calls, emails and live chat.

A new study has found that many online companies are failing to keep up with good customer service. In fact, the survey shows that around 67% of consumers do not trust companies that ship goods because online information is not being given with regards to delivery times. Basic services such as helping customers by answering their phone calls also need to available to consumers now more than ever.

The holiday season is just too busy to overlook telephone answering services. UK consumers are probably going to spend around 13.5 billion pounds online this year for the Christmas holidays. They are currently seeking the best deals and the lowest prices. They want to make certain that the answers they require are provided, whether it is through call centres or on the website. Business owners need to do their part in ensuring that all consumers are as happy as possible with their organisation when they shop.

award winning