GoResponse Telephone Answering Service Staff

GoResponse Named As First Outsourced Call Centre To Achieve GamCare Certification

 

As part of our continued commitment to supporting responsible gaming, GoResponse has been named as the first UK Outsourced call centre to be accredited with GamCare Certification Status.

 

 

Over the last five years, we’ve demostrated a proven track recording in providing value-added call handling solutions to the remote gaming sector and provide live telephone answering for new registrations, customer services queries, account maintenance and assistance with spending limits or player self exclusion. Indeed GoResponse is today a market leader in serving television, mobile phone and internet based gaming services.

GoResponse call centre agents underwent GamCare’s rigorous training and testing programmes to ensure an in-depth knowledge of standards and best practice to ensure responsible gaming.

Mark Kirby, GoResponse MD comments “We are delighted to have worked closely with GamCare and it is a great achievement to be the first UK call centre business to be awarded with GamCare certification status. Years of experience of working with clients in this industry has allowed us to grow an invaluable understanding and methodology of working with our gaming clients own customers to create a unique positive user experience coupled with the comfort of a legacy of competency handling trickier situations that require specific knowledge and training around compliance.”

Stella Dalton, Business Development Manager at GamCare Trade Services, adds “Through this collaborative initiative GoResponse is demonstrating responsibility for ensuring that its frontline staff are better equipped to identify problem gambling behaviour and underage gamblers, and to respond appropriately. We are satisfied that they have the knowledge of the legislative framework in which gambling companies operate, together with an understanding of the impacts of problem gambling and sources of help available.”

For information about services to remote gaming clients, see our product page or call free on 0800 043 0443.

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