GoResponse Telephone Answering Service Staff

Gartner recognises Intelecom as a challenger for second year running

Attractive young man working in a call centerCall centre solution provider Intelecom has been positioned as a challenger by Gartner for the second consecutive year. The “Completeness of Vision and Ability to Execute” report indicated that Intelecom’s multi-channel cloud-based solutions are extremely valuable when it comes to providing high-performing tools, earning them a place in Gartner’s Magic Quadrant.

Intelecom Contact Centre Division Managing Director Børge Astrup said: “This year the criteria included a high weighting for offering product strategy and customer experience, as part of overall evaluation of completeness of vision and ability to execute.”

Astrup added that the firm’s appearance in the Gartner Magic Quadrant might well be due to its determination in reaching the next level of customer services for omni-channel experiences.

“Only by working with a trusted partner with robust technology will organisations transition to the next generation of customer services and our current growth is testimony to that approach,” he said.

Over the past three years, Intelecom has enjoyed a 179 per cent leap in sales, with new and upsales contributing to a 41 per cent compound annual growth rate (CAGR). An increasing number of telephone answering services are recognising the vital need for providing consumers with omni-channel services and are turning to firms like Intelecom for help. In fact, in the UK alone, the company has seen 96 per cent growth rates for year-on-year sales, with organisations like Knauf and Ofsted integrating their solutions into their businesses.

“As companies look to evolve their customer support to become more customer-centric across all interaction channels, many are recognizing the potential benefits of acquiring both their voice and non-voice channels as a package from a single vendor,” Astrup said.

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