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G-Cloud 8 accepts Intelecom’s cloud contact centre offering

Cloud computingIntelecom has revealed that the Government’s G-Cloud 8 digital marketplace has now accepted its contact centre solution. The firm’s Contact Centre as a Service (CCaaS) tool provides telephone answering services with an easy way to organise and manage customer interactions across multiple channels, including chat, SMS, voice, email and social media.

With almost 20 years of experience behind them, Intelecom was positioned by Gartner as a “Challenger” in its 2015 Magic Quadrant for Contact Centre as a Service report. Earlier this year, the firm released the latest version of its CCaaS, enabling a new instant messaging (IM) feature that can be used both for Web RTC and Web Chat. This means that call centre agents can manage consumer calls from their computers.

Intelecom’s Vice President of Product and Marketing for the UK, Thomas Rødseth, said: “It is a great achievement to have been accepted onto the Government’s latest G-Cloud service as a trusted supplier. As public sector organisations are increasingly looking to provide high levels of customer service, a cloud based contact centre offers them a flexible, scalable solution to adjust easily to demand.”

Being accepted onto the government’s marketplace will give many businesses improved confidence in Intelecom’s offerings. The CCaaS provides a fully operator-independent tool that call centres can use to improve service levels and boost productivity without requiring agents to switch between multiple applications. In addition, by using Intelecom’s pay-as-you-go price model, both global giants and start-ups can access the solution with no upfront maintenance, upgrade or capital investment expenses.

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