GoResponse Telephone Answering Service Staff

Focus on recruitment to save call centre costs

Smiling manager interviewing a female applicantStreamlining business operations and reducing overheads have always been important for companies. However, in the modern world, it has become even more crucial as margins have shrunk whilst the competition has grown. For call centres that want to save money, it is vital to focus on recruitment, largely as way to reduce attrition rates.

The telephone answering services industry has a notoriously high staff turnover rate, and this results in a lot of wasted expenses. Hiring and training staff is an expensive business, so it is important for companies to keep hold of their newly skilled staff members to benefit the firm. Unfortunately, bad management can lead employees to feel bored and undervalued, prompting them to hand in their notice. With a recent finding showing that the average recruitment drive can cost £30,000, it is essential to avoid this if possible.

The main way to reduce recruitment costs is to lower attrition rates and keep staff members enthused about their job. There are many ways to do this. For example, using workforce management tools to draw up consistent schedules can have a positive effect on people. Providing training and career progression also instils a sense of pride and responsibility amongst call centre agents, helping them stay engaged and making them less likely to leave.

Cutting needless expenses is vital for all businesses. Recruitment has been shown to be a large outlay for companies. By focusing on staff and keeping people happy, costs can be brought down and a happier workforce can be nurtured.

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