GoResponse Telephone Answering Service Staff

Etiquette Guide to Missed Calls

Telephone answering services ensure you never miss a call, but if you have yet to upgrade you could follow this etiquette.

Telephone answering services provided by call centres and outsourcing teams are the best way to ensure you never miss a call, even if it is just to say the office is closed and a person will get back to the customer. Depending on how you want to use the telephone answering services you can also gain more services. If you are afraid of missing a customer’s call, then it might be time to consider what call centres can do for you. If you are not yet ready to use a call centre, the simple tips below can help you.

It is very important that you answer the phone call as soon as possible when the office opens back up or when you get off the last phone call you were on. There is a higher chance of talking with the person that called if you call back within 30 seconds, or call them at the earliest possible moment.

Screening calls is acceptable in a business when you have a lot of work and know that some consumers call just to chat. This is another reason why telephone answering services can help. The person gets a real live person to chat with and you will not have to worry about calling them back if it was nothing too important. If you do have to call a customer back because you missed them, leaving a voicemail is most important so they know you returned their call.

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