GoResponse Telephone Answering Service Staff

Eradicate call centre “autumn blues” by altering light levels

idea conceptAutumn is officially here, and the clocks are due to go back by an hour on October 30th. At this time of year, call centres often struggle to keep agents motivated. To help combat employee fatigue, there are several steps that can be taken, including adjusting light levels.

Winter can be a difficult time for many people, especially those who are fighting the effects of Seasonal Affective Disorder (SAD). This is often brought on by low light levels, which is something that can be easily altered in the workplace of telephone answering services. By increasing light levels and using natural light bulbs, businesses can help agents stay focused and happy. It is also worth keeping agents as close to windows as possible so they can enjoy what little natural light there is.

One of the most difficult periods of the day is after lunch. This slump in energy occurs throughout the year, but its effects are often worse during the winter months as light levels drop and agents feel that it is later than it really is. Hydration is very important, as is the need to enjoy low-impact physical movement. Therefore, it is a good idea for call centres to promote a small walk around the office and regular drink breaks. Snacks that are low in sugar and high in caffeine can also do wonders for energy levels.

Engaging with agents and tweaking workplace environments is crucial for call centres during the winter months. Firms that make the effort to keep their employees happy can enjoy continued productivity and success.


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