GoResponse Telephone Answering Service Staff

Encourage young agents with rewards

Customer support, smiling young womanA new report from Red Letter Days has shown that almost half of young workers aged 18 to 24 are not rewarded for their work. As a result, the younger generation might not be meeting their potential productivity and success. Call centres need to take the time to ensure they are rewarding all employees for their hard work.

The latest research shows that 42 per cent of 18-to-24-year-olds received no form of reward for hard work completed in 2015. It was also found that those between the ages of 25 and 34 were the most rewarded. In London, 71 per cent of people received some form of perk. In contrast, East Anglia and Scotland saw the fewest rewards given out. Finally, the least rewarded group are those aged over 55.

It is important for telephone answering services to offer rewards to workers because it shows them that their work is valued. In fact, 82 per cent of employees said that recognition for hard work or a job well done gave them a boost in motivation. Rewards are unlikely to have an instant effect on disengaged staff, so it is important to keep workers feeling valued.

Red Letter Days for Business Chief Executive Bill Alexander said: “There’s always going to be a small percentage of each age group that does not receive a reward from their employer due to various reasons, such as staff members not performing. However, as soon as this percentage reaches above 30% alarm bells start ringing.”

award winning