GoResponse Telephone Answering Service Staff

Does it Make Sense to Outsource Your Call Centre?

Outsourcing is not an option for every company, but before you consider it one way or another you should answer some basic questions.

Will it make sense to outsource your call centre based on the type of business you run? Do you need telephone answering services instead of the traditional call centre options? These two questions will be examined to help you determine if outsourcing is right for you.

Firstly, if your business has more than 20 missed calls between the hours of 20:00 and 08:00 you may want to outsource. You are missing numerous clients in your business because you are unable to answer the phones. By having a call centre that will answer calls 24/7 you are offering your consumers more personalised services. It is especially important if you know the questions your consumers have can be answered by call staff. Simple questions that are answered quickly could make your consumer more inclined to use your company in the future.

Secondly, the type of business you run will help answer the question of whether or not you need outsourcing. If there is a lot of time spent answering mundane consumer questions that takes away from more important matters then you probably need outsourcing help or a larger call centre in your company.

When profits are extremely important and you need to save as much money as possible, outsourcing is generally the answer rather than adding a larger call service to your organisation, based on the costs of both options including labour and overheads.

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